Development of a measure to assess effective listening and interactive communication skills in the delivery of children's rehabilitation services

作者：King Gillian A^*; Servais Michelle; Bolack Linda; Shepherd Tracy A; Willoughby Colleen

来源：Disability and Rehabilitation, 2012, 34(6): 459-469.

DOI：10.3109/09638288.2011.608143

• Listening
• communication
• clinicians
• professional training
• ELICS

Purpose: Therapists' listening and communication skills are fundamental to the delivery of children's rehabilitation services but few measures comprehensively assess these skills. The 24-item Effective Listening and Interactive Communication Scale (ELICS) was developed to reflect a multifaceted conceptualization based on evidence in the literature. Method: Data from 41 pediatric rehabilitation therapists (occupational, physical, speech-language, recreation, and behavioural therapists; psychologists and social workers) were used to determine the factor structure, internal consistency, and construct validity of the subscales. Results: The measure contains four subscales with very good to excellent reliability: Consensus-oriented, Exploratory, Receptive, and Action-oriented Listening. Content validity was ensured by the development process. Conclusions: The ELICS portrays listening as a purposeful, goal-oriented, and relational activity. The measure allows clinicians to assess and reflect on their listening/communication skills, and can be used to evaluate professional development activities and interventions geared to improving these skills.

• 出版日期2012