A decision support system for analysis of effects of timely fulfillment of customer demand in supply chain management practices

作者：Kumar Darshan^*; Singh Jagdev; Singh Ompal; Seema

来源：International Journal of Advanced Manufacturing Technology, 2012, 61(5-8): 809-826.

DOI：10.1007/s00170-011-3724-5

• Distribution
• Supply chain management
• Time
• Cost

This paper is based on the data collected from a survey of 66 Indian textile-related organizations carried out to ascertain issues related to effects of timely fulfillment of customer demand in supply chain management (SCM) practices. Using the data collected, fuzzy set theory has been applied to reach a decision regarding effects of timely fulfillment of customer demand on an organization. Four multi-input single-output (MISO) Mamdani fuzzy inference systems have been proposed as an alternative approach to handle the various variables that are normally considered in such cases in Indian textile organizations. First three MISO systems consist of four inputs (decrease in production lead time, reduction in overall cycle time, improvement in quality, betterment in process integration), three inputs (decrease in production cost, increase in profits, increase in market share), and three inputs (decrease in internal conflicts, increase in customer satisfaction, betterment in buyer-supplier relations), respectively, and give out single output each, namely production effect, monetary effect, and relation effect, respectively. These three outputs are used as inputs to the fourth MISO system to give out single output, termed as final effect.

• 出版日期2012-7