Avoiding Performance Failure Payment Deductions in PFI/PPP Projects: Model of Critical Success Factors

作者：Oyedele Lukumon O^*

来源：Journal of Performance of Constructed Facilities, 2013, 27(3): 283-294.

DOI：10.1061/(ASCE)CF.1943-5509.0000367

• Private Finance Initiative (PFI)
• Public Private Partnership (PPP)
• Facility management
• Performance management and failure
• Payment deductions
• Critical success factors
• Service quality and delivery
• Key performance indicator
• Unitary charge
• Output specification

The overall aim of this paper is to identify critical success factors that would help Private Finance Initiative/facility management (PFI/FM) contractors to avoid performance failure payment deductions in Public Private Partnership/PFI (PPP/PFI) projects (constructed facilities). Using focus groups discussions, 36 possible factors that could influence performance failure payment deductions were identified and put together in a questionnaire survey. Analysis included reliability analysis that enabled identification of 29 reliable factors from the initial 36 factors. Using linear multiple regression, the best seven predictors that could help PFI/FM contractors to avoid performance payment failure deduction were identified from the 29 reliable factors. With the aid of another set of data and Spearman%26apos;s rank correlation analysis, the seven predictors referred to as critical success factors were validated to confirm their dependability and wider applicability. The seven critical success factors include: (1) good working relationship with client, end-users, subcontractors, and suppliers; (2) minimal use of subjective measures as key performance indicators (KPIs); (3) a functioning help desk in place to receive service requests and complaints;, (4) explicit and realistic performance standards, criteria, and weighting systems; (5) quality of service delivery that meets requirements of output specification; (6) use of the Just-in-Time approach compared with a prescheduled maintenance regime; and (7) PFI/FM contractor active participation in the design process. The research findings would help both PFI/FM contractors and private project consortiums to maximize their profits/returns on investment by improving their performance and avoiding payment deductions in PFI projects. Public sector clients and occupants/users of their facilities would also achieve full value for money by enjoying facilities that adequately meet their needs and requirements.

• 出版日期2013-6