An investigation of the impact of abusive supervision on technology end-users

作者：Harris Kenneth J^*; Marett Kent; Harris Ranida B

来源：Computers in Human Behavior, 2013, 29(6): 2480-2489.

DOI：10.1016/j.chb.2013.06.008

• Abusive supervision
• Knowledge workers
• Job strain
• Turnover intentions
• Frustration

Although they are likely to occur in many organizations, few research efforts have examined the impact of negative supervisor behaviors on technology end-users. In this study we investigate abusive supervision, and the effects it has on perceptions about the work and psychological, attitudinal, and behavioral intention outcomes. Our sample consisted of 225 technology end-users from a large variety of organizations. Results revealed that abusive supervision has a positive impact on perceived pressure to produce, time pressure, and work overload, and a negative impact on liking computer work, and ultimately these variables impact job strain, frustration, turnover intentions, and job satisfaction.

• 出版日期2013-11
• 单位东南大学