科研之友
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摘要
The safety of drinking water and ice is important to prevent diarrheal disease. We applied an appreciative inquiry approach to improving the quality of water and ice production in Phetchabun Province, Thailand. Appreciative inquiry is an approach to organizational change that uses the knowledge, techniques and strategies of successful organizations to improve unsuccessful ones. An assessment of 52 water and ice production sites in Phetchabun Province, Thailand identified five successful manufacturers who regularly passed both site and product surveillance tests. The appreciative inquiry approach identified four additional techniques in the production process used by the successful producers. Changes to the production process in the washing and cleaning of production tools, methods for cleaning packing containers, methods for packing containers, and hygiene practices of workers were then implemented for 45 days at 47 unsuccessful water and ice manufacturing sites. Pass rates for site inspections increased from 86% for ice manufacturers (6 of 7 sites) and 53% for water manufacturers (21 of 40 sites) to 100% for ice manufacturers (7 of 7 sites) and 78% for water manufacturers (31 of 40 sites) following these changes. Pass rates for product quality testing also improved after the changes, from 40% (2 of 5 products) to 100% (5 of 5 products) for ice and from 30% (7 of 23 products) to 96% (22 of 23 products) for water. We believe that using an appreciative inquiry approach that focused on the experience of successful water and ice manufacturers added credibility to the findings and promoted the acceptance of organizational change by the unsuccessful manufacturers.
- 出版日期2017-5
