Method of evaluating the impact of ERP implementation critical success factors - a case study in oil and gas industries

作者：Gajic Gordana; Stankovski Stevan; Ostojic Gordana^*; Tesic Zdravko; Miladinovic Ljubomir

来源：Enterprise Information Systems, 2014, 8(1): 84-106.

DOI：10.1080/17517575.2012.690105

• enterprise resource planning (ERP)
• ERP system implementation
• critical success factors (CSF)
• key performance indicators (KPI)

The so far implemented enterprise resource planning (ERP) systems have in many cases failed to meet the requirements regarding the business process control, decrease of business costs and increase of company profit margin. Therefore, there is a real need for an evaluation of the influence of ERP on the company's performance indicators. Proposed in this article is an advanced model for the evaluation of the success of ERP implementation on organisational and operational performance indicators in oil-gas companies. The recommended method establishes a correlation between a process-based method, a scorecard model and ERP critical success factors. The method was verified and tested on two case studies in oil-gas companies using the following procedure: the model was developed, tested and implemented in a pilot gas-oil company, while the results were implemented and verified in another gas-oil company.

• 出版日期2014-1-2