摘要

Quality improvement requires the analysis of data measured over time and the ability to understand variation in that data in order to evaluate processes and guide change. Common cause variation is natural variation inherent to any process; special cause variation is unnatural variation owing to external factors. Control charts are tools within statistical process control (SPC) that provide a robust 1 method for understanding data over time and identifying common and special cause variation. Health care providers engaging in quality improvement should use SPC methods and control charts to help guide their

  • 出版日期2017-9