科研之友
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摘要
Because of the need for collaboration and risk sharing, the construction industry is increasingly striving towards relational methods in procurement and contracting. Therefore, it is vital to understand how contracting parties evaluate their relationships with other parties. The concept of relationship quality has been applied as a measure for relational approaches. It utilizes attributes such as trust, performance satisfaction, commitment, and teamwork to demonstrate the appropriateness of a relationship for a particular purpose. Accordingly, configuring how relationship quality with the other contracting party is perceived can help educate the industry in steering towards better long-term relationships to fit strategic requirements. The current study focuses on identifying and classifying different judgment models towards relationship quality. A questionnaire survey has been used to explore how various industry groups evaluate their relationship quality with other contracting parties. Conjoint and cluster analyses are performed to classify the respondents according to their judgment of relationship quality. Based on attribute utility estimates and performance indexes, the respondents are categorized in three main diverse clusters where each cluster values attributes of relationship quality differently. Furthermore, correspondence analysis (CA) is performed to provide more explanatory power for the results and identify the underlying dimensions of evaluating relationship quality. Two separate underlying dimensions of (1) effort of achievement; and (2) tangibility are identified. By evaluating the perceptual map created, it is establish that all attributes contribute to the two dimensions; however, effort of achievement is largely explained by effort-driven attributes such as trust, while tangibility is explained mainly by more-tangible attributes such as performance satisfaction. Furthermore, it is observed that clients are the most demanding group; they expect both maximum effort and tangible results when evaluating their relationship quality with other contracting parties. Contracting parties with less work experience are found to be more effort driven and use trust in relationship quality evaluation. Those who are working in large-scale projects such as civil engineering and industrial projects tend to go for more tangible results in evaluating their relationship quality.
- 出版日期2017-1
