A sociotechnical framework for the design of collaborative services

作者：Baek Joon Sang^*; Kim Sojung; Pahk Yoonyee; Manzini Ezio

来源：Design Studies, 2018, 55: 54-78.

DOI：10.1016/j.destud.2017.01.001

• service design
• design processes
• systems design
• participatory design
• network analysis

This study was motivated by the lack of design knowledge in the area of systems design for collaborative services. It introduces a framework for developing service design goals and strategies to foster collaboration within a community, starting from an understanding of its collaboration network. Network analysis and an interview are used to understand collaboration, and a co-design workshop is used to generate design strategies to foster these relations. For validation, the framework is applied to a community enterprise in South Korea. This paper discusses: the meaning of a sociotechnical approach to collaborative service design; the challenges of co-creating sustainable solutions when empathy cannot be established with users; and the implication of the framework for service design in a sharing economy.

• 出版日期2018-3