Measuring Understandability of Organizational Policies: A Metric Based Approach

作者：Prakash Deepika^*; Parimala N

来源：International Journal of Cooperative Information Systems, 2018, 27(2): 1850003.

DOI：10.1142/S021884301850003X

• Policy
• metrics
• structural complexity
• understandability

In order to ensure policy compliance, it is important for all stakeholders to understand the policy. One of the ways in which policies are represented in an organization is first-order logic. We propose a metric-based approach to measure understandability by measuring the structural complexity of the first-order representation of a policy. In this regard, we define a two-step approach that first calculates the complexity of an individual policy and then computes the complexity of a set of policies or a policy set. A running example of a policy set of six policies taken from the health domain is used. Finally, we evaluate the metrics using theoretical framework of Zuse. The relationship between structural complexity of a policy set and understandability is established by performing empirical validations. This was done by formulating policy sets from 23 domains.

• 出版日期2018-6