Understanding Web 2.0 service models: A knowledge-creating perspective

作者：Shang Shari S C^*; Li Eldon Y; Wu Ya Ling; Hou Oliver C L

来源：Information & Management, 2011, 48(4-5): 178-184.

DOI：10.1016/j.im.2011.01.005

• Web 2.0 service model
• Knowledge management
• Knowledge-creating cycle
• Control mechanism
• Platform pattern

We examined Web 2.0 services that provide different levels of knowledge exploitation and developed a framework for classifying existing service models from a knowledge-creation perspective. More than 1000 Web 2.0 application sites were analyzed and classified. We termed the two types of service platforms: Experience-Socialization and Intelligence-Proliferation. These involved four types of service models that we termed as Exchanger, Aggregator, Collaborator, and Liberator. These models show the diversity of existing Web 2.0 applications and provide a framework for a better understanding of operating patterns and value propositions within the Web 2.0 paradigm.

• 出版日期2011-5