B2B service brand identity: Scale development and validation

作者：Coleman Darren^*; de Chernatony Leslie; Christodoulides George

来源：Industrial Marketing Management, 2011, 40(7): 1063-1071.

DOI：10.1016/j.indmarman.2011.09.010

• Brand
• Brand identity
• B2B service brand
• Structural equation modeling
• Scale development

Several brand identity frameworks have been published in the B2C and the B2B brand marketing literature. A reliable, valid and parsimonious service brand identity scale that empirically establishes the construct's dimensionality in a B2B market has yet to be developed. This paper reports the findings of a study conducted amongst 421 senior executives working in the UK IT Service sector to develop and validate a B2B Service Brand Identity Scale. Following established scale development procedures support is provided for a B2B Service Brand Identity Scale comprising five dimensions; employee and client focus, visual identity, brand personality, consistent communications and human resource initiatives. Concluding remarks discuss theoretical and managerial implications with limitations and directions for future research.

• 出版日期2011-10