A Snapshot of Patients%26apos; Perceptions of Oncology Providers%26apos; Cultural Competence

作者：Davey Maureen P^*; Waite Roberta; Nunez Ana; Nino Alba; Kissil Karni

来源：Journal of Cancer Education, 2014, 29(4): 657-664.

DOI：10.1007/s13187-014-0619-9

• Cancer health disparities
• Clinical tools
• Cultural sensitivity
• Patients%26apos
• perceptions of cultural competence

In this paper, we describe an anonymous cross-sectional survey with a sample of 100 racially diverse adult oncology patients using a newly developed patient-reported measure of providers%26apos; cultural competence, the Physicians%26apos; Cultural Competence for Patient Satisfaction Scale (PCCPS) [1, 2], which was developed using a US midwestern sample of primary care patients. Our primary aims were to examine the reliability of the PCCPS in a more racially diverse urban oncology clinical setting and to identify salient domains of oncology provider cultural competence based on patient-reported satisfaction with direct clinical encounters. Results suggest that patient-reported satisfaction was significantly associated with one of the four domains measured by the PCCPS, physician%26apos;s patient-centered cultural competence (r = 0.40, p = 0.01), and female patients were more satisfied (t (91) = 5.23, p = 0.02). The PCCPS demonstrated good reliability in an urban diverse cancer patient population. Results help to inform the development of clinical tools that can improve oncology providers%26apos; cultural competency.

• 出版日期2014-12