摘要

An approach to modeling office organization and support technology in the framework of office support systems development is presented. The approach has been developed within the European ESPRIT OSSAD #285 Project and has been field tested. The main contributions of the approach are models and languages to treat, in an integrated way, both the organization and its supporting technology. Specifically, the work and the people organization perspectives are linked each other in the office work description. This is very important in the OSS analysis and design since it shows how the information processing technology should cross the correspondence support technology within the actual work execution. This cross cannot be a sum of the two (as it is now in most applications), but has to be an integration which avoids to consider on one hand that procedures are self-contained and on the other that people communicate always in an unstructured way.