Promoting ILL/DD within the Jiangsu Academic Library & Information System in China by small consortia

作者：Xi, Qingkui^*; Zhang, Qian; Ni, Feng; Cha, Guiting; Bao, Ping

来源：Interlending and Document Supply, 2015, 43(4): 182-188.

DOI：10.1108/ILDS-08-2015-0024

• China
• AHP
• Document delivery
• Interlibrary loan
• Evaluation
• JALIS

Purpose - This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service quality of one library as an example of how to improve.
Design/methodology/approach - This paper first describes the ILL/DD of the Jiangsu Academic Library & Information System (JALIS). It then provides an analysis of the problems in JALIS ILL/DD and gives some suggestions for improvement. Finally, it evaluates the service quality of one library's ILL/DD based on the analytic hierarchy process (AHP).
Findings - It is found that JALIS ILL/DD can be done better via small consortia and discipline centres, and that AHP can be used to evaluate the service quality of a library's ILL/DD.
Social implications - More patrons can access better service, and the work effectiveness of librarians can be improved.
Originality/value - This paper is helpful to librarians interested in ILL/DD or resource sharing in China.

• 出版日期2015
• 单位南京农业大学