A strategic activity model of Enterprise System implementation and use: Scaffolding fluidity

作者：Leonard Jenny^*; Higson Helen

来源：Journal of Strategic Information Systems, 2014, 23(1): 62-86.

DOI：10.1016/j.jsis.2013.11.003

• Enterprise Systems
• Strategy as Practice
• Scaffolding

This paper builds on a Strategic Activity Framework (Jarzabkowski, 2005) and activity based theories of development (Vygotsky, 1978) to model how Enterprise Systems are used to support emerging strategy. It makes three contributions. Firstly, it links fluidity and extensiveness of system use to patterns of strategising. Fluidity - the ability to change system use as needs change - is supported by interactive strategising, where top managers communicate directly with the organisation. Extensiveness requires procedural strategising, embedding system use in structures and routines. Secondly, it relates interactive and procedural strategising to the importance of the system - procedural strategising is more likely to occur if the system is strategically important. Thirdly, using a scaffolding metaphor it identifies patterns in the activities of top managers and Enterprise System custodians, who identify process champions within the organisational community, orient them towards system goals, provide guided support, and encourage fluidity through pacing implementation with learning.

• 出版日期2014-3