An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul

作者：Celik Erkan; Bilisik Ozge Nalan^*; Erdogan Melike; Gumus Alev Taskin; Baracli Hayri

来源：Transportation Research Part E: Logistics and Transportation Review , 2013, 58: 28-51.

DOI：10.1016/j.tre.2013.06.006

• Interval type-2 fuzzy sets
• GRA
• TOPSIS
• Customer satisfaction
• Public transportation
• Istanbul

In this paper, the problems of public transportation customers in Istanbul are addressed and their satisfaction levels are evaluated by using customer satisfaction survey and statistical analysis. A novel interval type-2 fuzzy MCDM method is proposed based on TOPS'S and GRA, to evaluate and improve customer satisfaction in Istanbul public transportation. Then, the criteria need to be improved are determined and different improvement suggestions are made for all public transportation firms.

• 出版日期2013-11