Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees

作者：Jang Jichul^*; George R Thomas

来源：International Journal of Hospitality Management, 2012, 31(2): 588-595.

DOI：10.1016/j.ijhm.2011.08.004

• Job satisfaction
• Polychronicity
• Turnover intention

The hospitality industry is characterized as a work environment where time use is important and where switching behavior among multiple tasks is frequently required within a given time period. These work environments promote polychronic behavior, which requires employees to deal with two or more activities in the same time block (Bluedorn et al., 1999). The purpose of this paper is to present the results of a study examining the interrelationship among polychronicity, job satisfaction, and turnover intention within a hotel context. The sample (n = 609) was collected from non-supervisory employees of two hotels located in the southwestern United States. Structural equation modeling (SEM)was utilized to empirically test the proposed hypotheses. Our results provided evidence that polychronicity significantly contributed to job satisfaction and turnover intention. Implications of these results and directions for future research are discussed.

• 出版日期2012-6