Anger expression and suppression at work: causes, characteristics and predictors

作者：Booth Jill; Ireland Jane L; Mann Sandi; Eslea Mike; Holyoak Lynda

来源：International Journal of Conflict Management, 2017, 28(3): 368-382.

DOI：10.1108/IJCMA-06-2016-0044

• Emotional labour
• Affective Events Theory
• Event-contingent method
• Workplace anger

Purpose - This study aims to explore the causes, characteristics and consequences of workplace anger expression and suppression, with an additional aim of testing the emotional dimension of Affective Events Theory.
Design/methodology/approach - Participants (n = 187) from management and non-management positions completed an event-contingent anger diary over a period of four working weeks, alongside measures on trait anger and job satisfaction.
Findings - Over 50 per cent of the sample disclosed anger-causing events. In keeping with Affective Events Theory, disposition was important, with trait anger higher in those disclosing anger-causing events. There appeared a range of factors predicting the expression of anger, with these focused primarily on individual issues and pre-existing emotion rather than work characteristics.
Originality/value - Through consideration of management and non-management workers and by using a longitudinal design, the study highlights the importance of individual factors in understanding workplace anger. It notes the value in focusing on discrete emotion. The findings offer a clear direction for future research that could assist with enhancing models of workplace emotion, particularly if the aim is to account for discrete emotions.

• 出版日期2017