Does government effort or citizen word-of-mouth determine e-Government service diffusion?

作者：Wang Hui Chih^*; Doong Her Sen

来源：Behaviour & Information Technology, 2010, 29(4): 415-422.

DOI：10.1080/01449291003639897

• E-Government service
• tax e-filing system
• adoption
• diffusion

Ranked best in the world for E-Government Readiness in 2002, 2004, and 2005, second in 2006 and third in 2007, Taiwan's experience in promoting e-Government services could provide governments worldwide with practical knowledge for planning and implementation. In general, e-Government services can be seen as innovations for citizens to adopt. This study uses the tax e-filing system (TEFS) in Taiwan as an example and investigates the determinants of citizens' adoption of such an innovative e-Government service. Three diffusion models - the external, internal, and mixed influence models - are employed to reveal whether the diffusion of the TEFS in Taiwan is affected by government promotion efforts, interactions among acquaintances, or a combination of both. Findings indicate that the influence of acquaintances is the major predictor of Taiwan's TEFS diffusion and the mixed influence model is the best fit. "Source-Strategy Fit" implications are proposed based on this study's findings.

• 出版日期2010