A Survey of User Perceptions of Digital Library E-Quality and Affinity

作者：Zha, Xianjin^*; Xiao, Zhiliang; Zhang, Jinchao

来源：Serials Review, 2014, 40(1): 3-11.

DOI：10.1080/00987913.2014.895555

• digital libraries
• service quality
• information quality
• system quality
• affinity
• China

Following the updated Information Systems (IS) success model, this study examines users' perceptions of digital libraries in terms of information quality (semantic success), system quality (technical success), service quality (application success), and affinity (effectiveness success), which the authors think provides a new view for digital library research and practice alike. In this study, the term e-quality is used to refer to information quality, system quality, and service quality. Affinity with digital libraries is defined as the degree of importance that users place on digital libraries. Data collected from 357 digital library users are used for data analysis. The statistical method of comparing means is employed to explore the effect of individual differences on e-quality and affinity. Meanwhile, hierarchical regression analysis is employed to present the effect of e-quality on affinity. It is found that service quality is the most important determinant to predict the formation of affinity. The findings and their implications are discussed.

• 出版日期2014
• 单位武汉大学