Controllability matters: The user experience of adaptive maps

作者：Kiefer Peter^*; Giannopoulos Ioannis; Anagnostopoulos Vasileios Athanasios; Schoening Johannes; Raubal Martin

来源：GeoInformatica, 2017, 21(3): 619-641.

DOI：10.1007/s10707-016-0282-x

• Map adaptation
• User experience
• Activity recognition
• Maps

Adaptive map interfaces have the potential of increasing usability by providing more task dependent and personalized support. It is unclear, however, how map adaptation must be designed to avoid a loss of control, transparency, and predictability. This article investigates the user experience of adaptive map interfaces in the context of gaze-based activity recognition. In a Wizard of Oz experiment we study two adaptive map interfaces differing in the degree of controllability and compare them to a non-adaptive map interface. Adaptive interfaces were found to cause higher user experience and lower perceived cognitive workload than the non-adaptive interface. Among the adaptive interfaces, users clearly preferred the condition with higher controllability. Results from structured interviews reveal that participants dislike being interrupted in their spatial cognitive processes by a sudden adaptation of the map content. Our results suggest that adaptive map interfaces should provide their users with control at what time an adaptation will be performed.

• 出版日期2017-7