Assessment of technology gaps of tourist hotels in productive and service processes

作者：Lin Chen Hsien; Chiu Yung Ho^*; Huang Chin Wei

来源：Service Industries Journal, 2012, 32(14): 2329-2342.

DOI：10.1080/02642069.2011.593170

• hotel efficiency
• technology gaps

This study evaluated technology gaps of productive and service processes of Taiwanese non-chain, franchised, and company-owned hotels by using a meta-frontier model to calculate the meta-technology ratio (MTR) that represents the technical difference between types. We further develop an approach, extending from the meta-frontier model, to analyze the influence of technology gaps on inefficiency. The empirical results show that the productive MTR of non-chain type is calculated as higher than chain type; the efficiency and MTR of franchised type are higher than company-owned type in both processes; and the inefficiency of non-chain hotels is primarily derived from relative operational performance.

• 出版日期2012
• 单位苏州大学