Development of Scales to Assess Patients%26apos; Perception of Physicians%26apos; Cultural Competence in Health Care Interactions

作者：Ahmed Rukhsana^*; Bates Benjamin R

来源：Journal of Transcultural Nursing, 2012, 23(3): 287-296.

DOI：10.1177/1043659612441025

• cultural competence in health care
• scale development
• patient satisfaction
• physician-patient interaction
• Appalachian Ohio
• survey method

This study describes the development of scales to measure patients%26apos; perception of physicians%26apos; cultural competence in health care interactions and thus contributes to promoting awareness of physician-patient intercultural interaction processes. Surveys were administrated to a total of 682 participants. Exploratory factor analyses were employed to assess emergent scales and subscales to develop reliable instruments. The first two phases were devoted to formative research and pilot study. The third phase was devoted to scale development, which resulted in a five-factor solution to measure patient perception of physicians%26apos; cultural competence for patient satisfaction.

• 出版日期2012-7