An IS Quality Measurement Using Gap and Multicriteria Decision-Making Model: A Case Study for Supply Chain Management System

作者：Chang Che Wei^*; Horng Der Juinn; Lin Hung Lung

来源：Journal of Testing and Evaluation, 2009, 37(2): 181-188.

DOI：10.1520/jte102004

• system measurement
• software quality
• supply chain management system
• perceived and expected gap
• multicriteria decision-making (MCDM)
• technique for ordering preferences by similarity to the ideal solution (TOPSIS)

This study proposes a novel method for controlling and measuring supply chain management software quality. The expert decision-making algorithm-based method offers an evaluation method that can provide information system (IS) industry decision makers or administrators with a valuable reference for evaluating the IS quality between the end user and developer. importantly, the proposed model can provide a reference material for decision makers or administrators, making it highly applicable for academic and management purposes.

• 出版日期2009-3
• 单位中央民族大学