Market Potential for ITSM Graduates: A Survey

作者:Conger Sue*; Venkataraman Ramesh; Hernandez Alex; Probst Jack
来源:Information Systems Management, 2009, 26(2): 176-181.
DOI:10.1080/10580530902797573

摘要

IT Service management is an emerging discipline likely to enhance existing academic IT program offerings. One barrier to adoption of ITSM in IT academic programs is the uncertainty that students can get jobs as a result of such education and knowledge. To overcome this barrier, a survey of the membership of the U.S. IT Service Management Forum, a practitioner organization, was conducted. The results of this survey show that there is a market of at least 15,000 hires per year in the U.S. for undergraduate and graduate students who have ITSM skills, and that companies are willing to hire ITSM-trained graduates.