An exploratory study: a measure of workload associated with teamwork

作者：Nonose Kohei^*; Yoda Yuki; Kanno Taro; Furuta Kazuo

来源：Cognition, Technology and Work, 2016, 18(2): 351-360.

DOI：10.1007/s10111-015-0363-x

• Teamwork
• Workload
• Team workload
• Questionnaire-based measurement

Team workload, which is usually described as an index of the ratio of available team resources to task demands, is believed to be critical for optimal human-computer integration. Although research conceptualizing team workload suggests that the measurement of team workload should consider workload unique to the team, the sum/min/max of members' workload associated with taskwork referring to individual task performance is often used as an indicator of team workload. In order to better assess workload in team performance in which more than two individuals cooperate and conduct a task, it is also necessary to assess members' workload associated with teamwork that refers to interpersonal interactions among individuals. The present study aims to develop a measure of workload associated with teamwork and discuss its contribution to operationalizing team workload. Results of team experiments indicate that the Teamwork Workload Scale is able to assess workload associated with teamwork and that it is necessary to assess both workload associated with taskwork and teamwork in order to better assess workload in team performance and operationalize team workload. In order to operationalize and measure team workload, it is necessary to investigate workload in team performance using quantitative data.

• 出版日期2016-5