Multi-library union, promoting ILL/DD of the Chinese science digital library

作者：Xi, Qingkui^*; Mao, Liju; Zhang, Bin; Shi, Wen; Bao, Ping

来源：Interlending and Document Supply, 2016, 44(4): 161-168.

DOI：10.1108/ILDS-03-2016-0014

• China
• Document delivery
• Interlibrary loan
• Evaluation
• LibQUAL
• CSDL

Purpose - This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.
Design/methodology/approach - ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library's ILL/DD based on LibQUAL is evaluated.
Findings - ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL model can be used to evaluate a library's ILL/DD service quality.
Social implications - More patrons can access a better service, and the work efficiency of librarians can be improved.
Originality/value - This study is helpful to librarians interested in ILL/DD and resource sharing in China.

• 出版日期2016
• 单位南京农业大学