Non-prescription medicines for pain and fever-A comparison of recommendations and counseling from staff in pharmacy and general sales stores

作者：Bardage Carola^*; Westerlund Tommy; Barzi Sahra; Bernsten Cecilia

来源：Health Policy, 2013, 110(1): 76-83.

DOI：10.1016/j.healthpol.2012.12.006

• Analgesics
• General sales stores%26apos
• counseling
• Non-prescription medicines
• Over-the-counter drugs
• Pharmacists%26apos
• recommendations and counseling
• Sweden

Objectives: The purpose of this study is to map and analyze the content and quality of the encounter when customers buy non-prescription medicines for pain and fever. %26lt;br%26gt;Methods: 297 pharmacies and 801 general sales stores (GSS) in Sweden were selected. A %26quot;Mystery shopper%26quot; exercise was conducted. Three scenarios were used and a total of 366 units were selected for each scenario. There were in total 625 observers: 208 in the child with fever scenario, 225 in the Reliv scenario, and 192 in the painkiller during pregnancy scenario. Data collection: 21st September to 20th November 2011. %26lt;br%26gt;Results: In two out of three visits to GSS, the staff proposed a medicine for a heavily pregnant woman. The staff suggested in 9% of the visits a medicine that is inappropriate in late pregnancy. The corresponding percentage in pharmacies was 1%. %26lt;br%26gt;Both pharmacies and GSS proposed, in 6% a medicine that is inappropriate for babies to a feverish child. Only 16% of the pharmacists and 14% of the staff in GSS asked for the age of the child. %26lt;br%26gt;General sales staff recommended in 10% ibuprofen and in 4% an acetylsalicylic acid product when an acetaminophen preparation was requested. The corresponding percentage in the pharmacy were 4% ibuprofen, 2% diclofenac, and 1% an acetylsalicylic acid product. %26lt;br%26gt;Conclusions: The staff in GSS and pharmacies do not pay sufficient attention to the heterogeneity of painkillers, which lead to inappropriate recommendations.

• 出版日期2013-4