MANAGERS' PERCEPTIONS OF INFORMATION SYSTEM PROJECT SUCCESS

作者：Basten Dirk^*; Joosten Dominik; Mellis Werner

来源：Journal of Computer Information Systems, 2011, 52(2): 12-21.

• information system project success
• process efficiency
• customer satisfaction
• adherence to planning
• structural equation modeling

The adequate measurement of information system project success is a yet unsolved problem. Although researchers agree on the concept's multi-dimensionality, a generally accepted definition does still not exist. This article presents findings from a confirmatory study with 86 projects to test three alternative approaches to measure information system project success using the project managers' subjective perceptions of project success and its potential dimensions. Our results suggest that the traditional way of assessing project success is inadequate to assess the overall success of an information system project. Project management should focus on process efficiency and on best satisfying customers' needs instead of solely on keeping plans.

• 出版日期2011