An Empirical Study on Critical Factors Affecting Employee Satisfaction

作者：Shan, Siqing^*; Li, Cangyan; Yao, Wei; Shi, Jihong; Ren, Jie

来源：Systems Research and Behavioral Science, 2014, 31(3): 447-460.

DOI：10.1002/sres.2284

• customer satisfaction
• IT service evaluation model
• index system
• structural equation modelling

With the rapid development of information technology (IT), IT service quality has become a popular topic in both academic circles and enterprises. Based on the literature, the factors influencing employee satisfaction in Lenovo Group were studied. In terms of users in IT enterprises, a comprehensive evaluation index system of employee satisfaction was established based on a survey and a thorough data analysis. Using the structural equation modelling method, the critical factors affecting employee satisfaction and their interrelationships are identified. This method has practical value and can be used as a reference for employee satisfaction measurement and management in IT service enterprises.

• 出版日期2014-6
• 单位北京航空航天大学