An ontology-based approach to product extension services modelling in servitisation

作者：Shen, Jin^*; Wang, Liya; Sun, Yiwen

来源：International Journal of Services Operations and Informatics, 2010, 5(4): 373-399.

DOI：10.1504/IJSOI.2010.037004

• Formal representations
• Heterogeneous systems
• Multi-disciplinary teams
• PESs
• Product extension services
• Semantic foundation
• Semantic modelling
• Servitisation

Manufacturers are undergoing a transition from being product- focused to service-based. Product Extension Services (PESs) are essential ingredients in various servitisation strategies. As the business of PESs grows quickly, it is imperative to develop a formal conceptual model. Thereby, this paper investigates an ontology-based approach for representing information and semantic knowledge of intangible PESs. A general knowledge representation scheme, called PESO, is hierarchically developed. At the lower level, a meta-ontology is defined where agreed terms and vocabulary are explained explicitly. The concepts and relations in the ontology are elicited from empirical research. The process ontology in OWL-S is reused by using ontology import mechanism. A precise and formal representation based on OWL is also provided. The resulting PESO provides a common semantic foundation for meaningful representation and knowledge exchange across multi-disciplinary teams and heterogeneous systems. A specific PES called 'Building Solution'is finally illustrated to demonstrate the potential of PESO.

• 出版日期2010
• 单位上海交通大学