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摘要
Companies use social media to communicate customers has been increasing recently. By analyzing the content generated by users online, companies obtain the information about market and use in product management and innovation, improving the competitiveness of enterprises. As the emerging of growing user-generated content (UGC), how to achieve effective information extraction and transform into product knowledge has posed a challenge to the enterprise. In the context of smart phone product innovation, with data fetched from websites and provided by the enterprise, by using natural language processing and semantic Web tools, this paper proposes an integrated method of innovation knowledge management based on UGC, which provide a systematic solution for the interactive innovation knowledge management.
