ASSESSING THE SATISFACTION RATE OF PATIENTS ADMITTED TO HOSPITALS AFFILIATED TO KERMANSHAH UNIVERSITY OF MEDICAL SCIENCES WITH REGARD TO THE QUALITY OF HEALTH SERVICES PROVIDED AFTER IMPLEMENTATION OF THE HEALTH SYSTEM REFORM PLAN IN 2017

作者：Jalali Rostam; Lotfi Sohila; Ahmadi Sharareh; Azizi Sogand Abasi; Eskandari Soudabeh; Rostami Reza^*

来源：Fresenius Environmental Bulletin, 2018, 27(3): 1850-1854.

• Satisfaction
• Hospitalized patients
• Health system reform
• Hospital
• Kermanshah

The satisfaction of patients in each hospital can reflect the ability of the medical service staff and the extent to which patients' rights are respected. The aim of this study was to "assess patients' satisfaction with the quality of health services provided after implementation of health system reform in Kermanshah city in 2017".
This is a descriptive cross sectional study. In this study, 303 patients hospitalized from 7 hospitals implementing the Health System Development Plan participated in the study. Data were collected through a researcher-made questionnaire.
The results of this study showed that satisfaction rate of patients from the total services of educational hospitals in Kermanshah after implementation of the health care reform plan has been, 45.5% high satisfaction, 51.5% moderate satisfaction and 3% low satisfaction, respectively. Among the hospital services that were questioned wards cleaning, welfare facilities, quality and time of food distribution show a relatively less satisfaction than other services.
The findings indicate that after implementation of the health system development plan, an appropriate level of services has been provided to patients which has led to more patient satisfaction. However, more attention from authorities and practitioners concerned with this issue is urgently required to improve the quality of services and create more favorable welfare conditions.

• 出版日期2018