An approach to evaluate large-scale ICT training interventions

作者：de Brito Silvana Rossy; da Silva Aleksandra do Socorro^*; da Mata Eulalia Carvalho; Vijaykumar Nandamudi Lankalapalli; Jorge da Rocha Claudio Alex; Monteiro Maurilio de Abreu; Weyl Albuquerque Costa Joao Crisostomo; Li**oa Frances Carlos Renato

来源：Information Systems Frontiers, 2018, 20(4): 883-899.

DOI：10.1007/s10796-016-9705-3

• Digital divide
• Social network analysis
• ICT intervention
• Data mining
• Developing countries
• Telecentres

Despite advances in the quality and availability of information and communication technologies (ICT), the level of access and skill in using these resources remains unequal. This is particularly evident in developing countries. To reduce the gap between these levels of ICT use, organizations (both public and private) invest in the expansion of infrastructure by providing ICT access and ICT training. In this study, we demonstrate that there is a gap in current approaches to monitor and evaluate large-scale ICT training interventions. Thus, we propose an approach based on social network analysis and data mining techniques, and apply it to an online training program conducted in different regions of Brazil. The results allow us to examine different aspects of the program, such as the region of participants, the institutions driving the intervention, local indicators of telecommunications infrastructure, and local socioeconomic conditions.

• 出版日期2018-8