Assessing the impact of quality determinants and user characteristics on successful enterprise resource planning project implementation

作者：Chou Jui Sheng^*; Hong Jhih Hao

来源：Journal of Manufacturing Systems, 2013, 32(4): 792-800.

DOI：10.1016/j.jmsy.2013.04.014

• Managing information systems
• Enterprise resource planning
• Project management
• Information system evaluation
• Structural equation modeling

As barriers to transnational trade and investment have been lowered due to globalization, and information and communication technologies have improved, multinational firms can conduct operations with increased ease. Enterprises can also utilize cost-advantageous production resources and export products to expand their global market. Enterprise resource planning (ERP) systems serve the purpose and have become useful instruments for managing multinational operations. Notably, ERP systems integrate information platforms to reflect operations at each operation point in real time and generate information as a basis for decision-making and resource allocations. Thus, ERP systems are essential to global logistics management and collaboration. However, vertical and horizontal evaluations of information systems are necessary to determining the effectiveness and success of project implementation. This study examines the impact of quality determinants from literature in assessing benefits using an information systems success model. The cause-and-effect relationships between model constructs are tested using structural equation modeling. An empirical study of leading manufacturers adopting ERP systems is used to investigate corporate benefits related to information quality, system quality, service quality, system use, and user satisfaction. The analytical results can be a reference for practitioners and researchers evaluating the effectiveness of management information systems.

• 出版日期2013-10