Physical hazards in dairy products: Incidence in a consumer complaint website in Brazil

作者：Aguiar Ricardo S; Esmerino Erick A; Rocha Ramon S; Pimentel Tatiana C; Alvarenga Veronica O; Freitas Monica Q; Silva Marcia C; Sant'Ana Anderson S; Silva Adriana C O; Cruz Adriano G^*

来源：Food Control, 2018, 86: 66-70.

DOI：10.1016/j.foodcont.2017.11.020

• Physical-hazards
• Dairy foods
• Food safety
• Internet

The incidence of physical hazards in dairy products (2012-2016) was investigated through a complaint website (Reclame Aqui) used by Brazilian consumers to report complaints. Among the complaints, 2% referred to the presence of physical hazards in the products. With regard to milk and dairy products, 515 complaints were reported, with the greatest percentage for yogurt/milk drink (37%) followed by UHT milk (14.6%) and milk powder (10.7%). The least cited products were Prato Cheese, Brie-type cheese, and Cottage cheese (0.3-0.4%). The most reported hazards were the presence of foreign objects (42.4%), followed by insects (23.3%), hair (15.2%), plastics (11.1%), metal (6.2%) and fabric (1.8%). The results showed failures in both Brazilian dairy foods processing and the public-sector inspection, and demonstrated that the Internet has proven to be an effective tool for spreading consumer dissatisfaction.

• 出版日期2018-4