Measuring returns management orientation

作者：Chen Haozhe^*; Anselmi Kenneth; Falasca Mauro; Tian Yu

来源：International Journal of Logistics Management, 2017, 28(2): 251-265.

DOI：10.1108/IJLM-06-2015-0095

• Survey
• Reverse logistics
• Scale development
• Returns management
• Returns management orientation (RMO)

Purpose - The field of returns management has become an important supply chain management topic. The purpose of this paper is to develop a conceptualization of returns management orientation (RMO), a topic that has been largely ignored by the academic community.
Design/methodology/approach - A series of interviews with experts and a review of the literature were used to develop the construct. Empirical survey data were used to validate the proposed RMO measurement scale.
Findings - Statistical results support the validity and reliability of the new RMO construct. Different analyses show that the proposed conceptualization satisfies the criteria of the tests for unidimensionality, construct validity, internal consistency reliability, and nomological validity. Furthermore, the results of this study confirm the positive relationship between a firm's RMO and returns management performance.
Originality/value - While the field of returns management has gained increased attention from both academics and practitioners, empirical research efforts on this topic are still limited. In order to address this issue, this study takes a behavioral perspective and follows a well-established approach to operationalize the construct of RMO.

• 出版日期2017
• 单位East Carolina; 中山大学