Development of a Questionnaire to Assess Patient's Satisfaction with the Use of Medicines by Generic Name in Argentina.

作者：Salamano Mercedes C^*; Palchik Valeria; Traverso Maria L; Botta Carina A; Colautti Marisel A; Perona Nelida B

来源：Latin American Journal of Pharmacy, 2010, 29(2): 240-247.

• Questionnaire
• Drugs
• Generic drugs
• Patient satisfaction
• Drug utilization

"Development of a Questionnaire to Assess Patient's Satisfaction with the Use of Medicines by Generic Name in Argentina". The aim of this study is to develop a questionnaire for assessing and comparing level of patient's satisfaction with the use of medicines by generic name in Argentina, in patients of different healthcare subsystems. The process involves bibliographic research for validated questionnaires, selection of items/dimensions, aspect and content validity, feasibility. Two pilot tests for feasibility, Mann Whitney for validation, Mantel-Haenszel Chi-Square to probe the hypothesis and Factorial analysis with Varimax rotation to determine dimensions. Application in 800 patients of two healthcare subsystems. The result is a questionnaire, initially validated, with 15 items to assess satisfaction, grouped in 3 dimensions: Personal Relationships, Efficacy and Economic. The comparison of level of satisfaction between subsystems shows more differences in 5 items of the first dimension, with emphasis in information, communication and interpersonal behavior, and in 3 items of the other dimensions. The questionnaire is able to show the difference between patients of subsystems. Patients of the health insurance subsystem are more satisfied with the use of medicines by generic name than those from the private subsystem.

• 出版日期2010-3