Analysis of price competition in two-tier service systems

作者：Chen, Wuhua; Zhang, Zhe George^*; Hua, Zhongsheng

来源：Journal of the Operational Research Society, 2019, 70(11): 1938-1950.

DOI：10.1057/jors.2015.123

• Two-tier service system
• price competition
• Nash equilibrium
• Nash bargaining model
• social welfare

This article focuses on the issue of price competition of two private service providers (SPs) in a market with a free public SP. The two private SPs, differentiated by service quality and capacity, choose the optimal prices to maximise their own profits. It has been shown that such a price competition between the private SPs in a market with a public SP reaches a pure Nash equilibrium. Such a system with both private and public SPs is called a two-tier service system. We investigate the impact on the social welfare of the two-tier service system of the competition and collaboration between the two private SPs. In addition, we also examine the impact of the public SP?s competitive advantage on customer service and the private SP?s pricing strategies and their performance. Numerical examples are presented to generate managerial insights for practitioners.

• 出版日期2019-11-2
• 单位中国科学技术大学; 浙江大学