Attitudes and anxiety levels of medical students towards the acquisition of competencies in communication skills

作者：Loureiro Elizabete M^*; Severo Milton; Bettencourt Paulo; Ferreira Maria A

来源：Patient Education and Counseling, 2011, 85(3): E272-E277.

DOI：10.1016/j.pec.2011.07.005

• Communication skills in Medicine
• Attitudes
• Anxiety

Objective: Results of third year medical students' attitudes and stress levels towards the acquisition of communication skills before and after a Communication and Clinical Skills Course (CCSC) at the Faculty of Medicine of the University of Porto (FMUP), Portugal, are presented.
Methods: 115 students attending third-year CCSC completed a demographic questionnaire, State-Trait Anxiety Inventory, Communication Skills Attitudes Scale and Interpersonal Behavior Survey.
Results: Significant negative correlation was found between anxiety levels and attitudes towards learning communication skills in general as well as the teaching and learning process. At the end of the Course students reported that when compared to the start, their communication skills are less sufficient.
Conclusion: At the end of this CCSC at FMUP, students recognized its major importance and how they need to invest and improve communication skills. However, it seems important to monitor the attitudes and anxiety levels of students towards patient care and communication during the medical course and to identify ways of overcoming barriers towards learning communication skills.
Practice implications: It is recommended that there should be a complete (transversal and vertical) integration of communication skills, including effective teaching methods, assessments, and examinations in order to be valued by the students. This would necessitate curricular changes.

• 出版日期2011-12