An Educational Intervention to Increase "Speaking-Up" Behaviors in Nurses and Improve Patient Safety

作者:Sayre Michelle M*; McNeese Smith Donna; Leach Linda Searle; Phillips Linda R
来源:Journal of Nursing Care Quality, 2012, 27(2): 154-160.
DOI:10.1097/NCQ.0b013e318241d9ff

摘要

"Speaking up" is a critical component in improving patient safety. Studies indicate, though, that most registered nurses prefer using behaviors of avoidance or accommodation in conflict situations. The purpose of this quasi-experimental study was to determine whether an educational intervention using scenarios, personal reflection, and peer support in small groups could improve speaking-up behaviors in registered nurses. Results showed a significant difference in speaking-up behaviors and scores in the intervention group (P < .001).

  • 出版日期2012-6