Development of a consumer constructed scale to evaluate mental health service provision

作者：Oades Lindsay G^*; Law Josephine; Marshall Sarah L

来源：Journal of Evaluation in Clinical Practice, 2011, 17(6): 1102-1107.

DOI：10.1111/j.1365-2753.2010.01474.x

• consumer participation
• mental health services
• questionnaire
• service evaluation

Objective Most mental health outcome and satisfaction measures have been developed by academic researchers or service providers. Consumers have been limited to the role of participant or advisor. The validity and reliability of these satisfaction measures have been challenged. This paper reports the development of a consumer satisfaction questionnaire in which consumers work as collaborative researchers to increase its face validity and relevance.

• 出版日期2011-12