An Exploration of Relational Aggression in the Nursing Workplace

作者：Dellasega Cheryl; Volpe Rebecca L^*; Edmonson Cole; Hopkins Margaret

来源：Journal of Nursing Administration(JONA), 2014, 44(4): 212-218.

DOI：10.1097/NNA.0000000000000052

OBJECTIVE:
This study provides a 1st look at relational aggression (RA) and the consequences among nurses.
BACKGROUND:
Interpersonal hostility, bullying, and a toxic work environment (WE) can impact patient care delivery as well as nurses' personal health and job satisfaction.
METHODS:
The Relational Aggression Assessment Scale, measuring aggressors, victims, and bystanders, was used to measure RA in a sample of 842 nurses. Additional variables measured included a demographic profile, job satisfaction, and intent to leave.
RESULTS:
Nurses were most likely to identify with victim behaviors, but a minority of nurses reported relying on aggressor behaviors and bystander behaviors. There was a positive correlation among aggressor, victim, and bystander items, suggesting overlap in roles.
CONCLUSIONS:
A few relationally aggressive individuals can create a toxic WE. Interventions to address RA among nurses must be tested, as well as strategies for improving job satisfaction and promoting healthy WEs through positive relationships.

• 出版日期2014-4