科研之友
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摘要
Maintenance services are becoming increasingly relevant and both service providers and users are paying more attention to cost and service level. Nonetheless, until now very little attention has been devoted for understanding and evaluating rescheduling costs which can be quite relevant, particularly if maintenance is outsourced to external providers. This article proposes a model to measure the costs for rescheduling maintenance interventions, thus allowing to take them into consideration both when defining a service contract and when running it. The model has been developed after a wide empirical analysis deployed in two phases: a first exploratory phase aimed at identifying the variables of the rescheduling problem by interviewing the main maintenance service providers in Italy; the second, a confirmatory phase has been developed validating the model using data from real industrial setting and analysing the results with the managers who supplied the data.
- 出版日期2014-2-17
