A design methodology for form-based knowledge reuse and representation

作者：Wu Jen Her^*

来源：Information & Management, 2009, 46(7): 365-375.

DOI：10.1016/j.im.2009.06.004

• Design science
• Knowledge management
• Form-based knowledge management systems
• Factoring and synthesis
• Cognitive fit theory

Paper forms are regularly used for collecting and disseminating knowledge in offices; they are a natural way of eliciting requirements of knowledge workers. Many organizations have implemented a groupware system to integrate the organizational knowledge and support knowledge creation. However, design methods for flexible form-based knowledge reuse and representation are limited. We developed a methodology based on the enhanced cognitive fit theory; it utilizes factoring and synthesis principles to manipulate form-based knowledge. The methodology was articulated using the design science research methodology. A prototype embedded methodology was built to support a knowledge worker in knowledge creation and reuse in a high tech firm. The resulting system allowed flexible form-based knowledge creation that was useful for problem solving and exploiting opportunities. Implications and conclusions are discussed.

• 出版日期2009-10
• 单位中山大学