User Satisfaction in the Tuberculosis Control Program in a City in Rio de Janeiro, Brazil

作者：Lafaiete Rute dos Santos^*; Salvador da Motta Maria Catarina; Scatena Villa Tereza Cristina

来源：Revista Latino-Americana de Enfermagem, 2011, 19(3): 508-514.

• Consumer Satisfaction
• Health Services Evaluation, Primary Health Care
• Tuberculosis

One way to evaluate health services is through the satisfaction of users. This study evaluates the satisfaction of users cared for by the Tuberculosis Control Program (TBCP) in a primary health care unit in Itaborai, RJ, Brazil. Users satisfied with the services tend to adhere to their treatment, which is of course essential for successful TB treatment. This descriptive and quantitative study was carried out from December 2008 to February 2009; 88 individuals composed a non-probabilistic sample. A questionnaire validated and adapted to measure the satisfaction of individuals with tuberculosis was used. The study obtained high rates of user satisfaction. These positive evaluations can be explained by the fact these patients were included in the TBCP and were cared for by a health team with whom they established bonds and received support for treatment adherence. Studies with a qualitative approach could broaden the understanding of satisfaction and complement this study's findings.

• 出版日期2011-6