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摘要
In order to meet the rapid positioning of 12315 complaints, aiming at the natural language expression of telephone complaints, a semantic retrieval framework is proposed which is based on natural language parsing and geographical names ontology reasoning. Among them, a search result ranking and recommended algorithms is proposed which is regarding both geo-name conceptual similarity and spatial geometry relation similarity. The experiments show that this method can assist the operator to quickly find location of 12,315 complaints, increased industry and commerce customer satisfaction.
- 出版日期2015
- 单位武汉大学
