Mining distinguishing customer focus sets from online customer reviews

作者：Duan, Lei^*; Liu, Lu; Dong, Guozhu; Nummenmaa, Jyrki; Wang, Tingting; Qin, Pan; Yang, Hao

来源：Computing, 2018, 100(4): 335-351.

DOI：10.1007/s00607-018-0601-1

• Distinguishing customer focus
• Decision support
• Data mining

With the development of e-commerce, online shopping becomes increasingly popular. Very often, online shopping customers read reviews written by other customers to compare similar items. However, the number of customer reviews is typically too large to look through in a reasonable amount of time. To extract information that can be used for online shopping decision support, this paper investigates a novel data mining problem of mining distinguishing customer focus sets from customer reviews. We demonstrate that this problem has many applications, and at the same time, is challenging. We present dFocus-Miner, a mining method with various techniques that makes the mined results interpretable and user-friendly. Moreover, we propose a visualization design to display the results of dFocus-Miner. Our experimental results on real world data sets verify the effectiveness and efficiency of our method.

• 出版日期2018-4
• 单位四川大学