Antecedents and consequences of job satisfaction in the hotel industry

作者：Yang Jen Te^*

来源：International Journal of Hospitality Management, 2010, 29(4): 609-619.

DOI：10.1016/j.ijhm.2009.11.002

• Job satisfaction
• Organizational commitment
• Turnover intention

The purpose of this study is to investigate the antecedents (i.e., role ambiguity and conflict, burnout, socialization, and work autonomy) and consequences (i.e., affective and continuance commitment, absenteeism, and employee turnover intention) of employee job satisfaction. Data obtained from a sample of 671 respondents drawn from 11 international tourist hotels in Taiwan were analyzed with the LISREL program. According to the results, role conflict, burnout, socialization, and work autonomy, but not role ambiguity, significantly predicted job satisfaction. In addition, job satisfaction significantly contributed to psychological outcomes in terms of organizational effectiveness (i.e., greater affective and continuance commitment and lower employee turnover intentions).

• 出版日期2010-12